Privacy Policy

1. Introduction

This Privacy Policy explains how Avalanche Host (“Avalanche,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when you access avalanchehost.com or use our products and services (the “Services”).

Avalanche Host is a sole proprietorship registered in the Province of Alberta, Canada.

By using our Website or Services, you consent to the practices described in this Privacy Policy.

2. Governing Privacy Laws

Avalanche processes personal information in accordance with:

1. The Personal Information Protection and Electronic Documents Act (PIPEDA)
2. Applicable provincial privacy laws
3. Limited obligations under the EU General Data Protection Regulation (GDPR) where applicable

3. Information We Collect

3.1 Information You Provide

We may collect personal information you voluntarily provide, including:

1. Full name
2. Email address
3. Billing and contact address
4. Company or organization name
5. Account credentials
6. Support tickets, communications, and correspondence

3.2 Automatically Collected Information

When you access our Website or Services, we may automatically collect:

1. IP addresses
2. Device and browser information
3. Operating system details
4. Usage logs and timestamps
5. Diagnostic and error logs

3.3 Payment Information

Payments are processed through third-party payment processors such as PayPal and Stripe.

Avalanche does not store:

1. Full credit card numbers
2. CVV or security codes
3. Unmasked payment credentials

Avalanche may store limited payment-related information, including:

1. Payment method type (e.g., Visa, Mastercard)
2. Last four (4) digits of a card
3. Tokenized or reference identifiers provided by payment processors

This information is stored solely for billing, recordkeeping, recurring payments, and customer reference purposes, in accordance with PCI DSS requirements.

3.4 Sensitive Information & Identity Verification

In limited circumstances, Avalanche may request or permit the submission of sensitive information, such as identity verification documents, through secure and encrypted systems integrated with our billing or support platforms.

Sensitive information:

1. Is requested only where reasonably necessary for identity verification, fraud prevention, abuse mitigation, payment verification, sanctions screening, or legal compliance
2. Is encrypted at rest and in transit where supported by the platform
3. Is accessible only to authorized administrative personnel with a legitimate operational need
4. Is not used for marketing, profiling, or unrelated purposes

Retention & Deletion

Sensitive verification information is retained only for as long as necessary to complete verification and is typically deleted within seven (7) to fourteen (14) calendar days.

Upon deletion, Avalanche will make reasonable efforts to notify the customer that the information has been securely removed, unless notification is prohibited by law or an active investigation.

Failure to provide requested verification information may result in suspension, refusal of service, or termination of services in accordance with Avalanche’s Terms of Service.

4. Purpose of Collection

Avalanche collects and uses personal information for the following purposes:

1. Providing, operating, and maintaining Services
2. Account registration, authentication, and management
3. Billing, invoicing, and payment processing
4. Fraud prevention, abuse mitigation, and security monitoring
5. Customer support and communications
6. Legal, regulatory, and contractual compliance
7. Improving service performance and reliability

Personal information is not used for purposes unrelated to the above without consent, unless required by law.

5. Consent

Consent is obtained when you:

1. Create an account
2. Submit personal information
3. Use our Website or Services

You may withdraw consent at any time, subject to legal or contractual restrictions. Withdrawal of consent may result in limited functionality or termination of Services.

6. Disclosure of Personal Information

We may disclose personal information:

1. To payment processors and service providers strictly as required to deliver Services
2. To upstream infrastructure providers for abuse handling, security, or operational purposes
3. When required by law, court order, subpoena, or regulatory request
4. To protect the rights, safety, or security of Avalanche, our customers, or third parties

Avalanche does not sell personal information.

7. Data Storage & International Transfers

Personal information may be stored or processed in:

1. Canada
2. The United States
3. Other jurisdictions where our service providers or infrastructure partners operate

Information processed outside Canada may be subject to foreign laws and lawful access by foreign authorities.

8. Data Retention

Personal information is retained only for as long as necessary to:

1. Provide Services
2. Meet legal, tax, and accounting obligations
3. Resolve disputes
4. Enforce agreements

Information is securely deleted or anonymized once no longer required, subject to applicable legal retention requirements.

9. Security Safeguards

Avalanche implements reasonable administrative, technical, and physical safeguards to protect personal information, including:

1. Access controls and authentication requirements
2. Encryption where appropriate
3. Activity logging and monitoring
4. Least-privilege access principles

No system can be guaranteed to be completely secure, and you acknowledge and accept this risk.

10. Customer Responsibilities

You are responsible for:

1. Safeguarding your account credentials
2. Securing applications and services hosted on Avalanche infrastructure
3. Ensuring compliance with applicable privacy and data protection laws for your hosted content

Avalanche is not responsible for breaches resulting from customer misconfiguration, insecure applications, or compromised credentials.

11. EU / UK Residents (GDPR)

If you are located in the European Union or United Kingdom:

1. Avalanche acts solely as a data processor
2. You act as the data controller for hosted content and user data

Subject to applicable law, your rights may include access, correction, deletion, restriction, or objection to processing. Requests may be submitted to support@avalanchehost.com.

12. Cookies & Tracking Technologies

Avalanche may use cookies or similar technologies to:

1. Maintain sessions
2. Enable core Website functionality
3. Analyze usage and performance

You may disable cookies in your browser; certain features may not function correctly.

13. Third-Party Links

Our Website may contain links to third-party websites. Avalanche is not responsible for the privacy practices or content of external sites.

14. Children’s Privacy

Avalanche does not knowingly collect personal information from individuals under the age of majority without parental or legal guardian consent.

15. Access, Correction & Complaints

You may request access to, correction of, or information about your personal data by contacting:

Email: support@avalanchehost.com

Requests may require identity verification. Privacy-related complaints will be handled in accordance with applicable law.

16. Changes to This Policy

Avalanche may update this Privacy Policy from time to time. Changes take effect upon posting. Continued use of the Services constitutes acceptance of the revised policy.

17. Contact Information

Privacy-related inquiries should be sent to:

Email: support@avalanchehost.com